What currency are the prices do I see in the site?
All prices are in British pounds (GBP)

What payment methods do you accept?
You can purchase items on our website using a debit or credit card.
We additionally accept :
○ Visa
○ MasterCard
○ American Express
○ Discover
○ Diners Club
○ Shop Pay
○ Apple Pay
○ Google Pay
○ PayPal
○ Maestro

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-6 days production time for your order to ship out, average transit times are 3-12 days.
If you don't have a tracking number after 7 business please email us at info@runnerparadise.com

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back, if the product is defective or damaged. We give you 30 days (after you receive the parcel) to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! If you would like to cancel or change your order, you can do so up to 3 hours after you receive your order confirmation. If your order ships and the changes have not been made, please return the items unused for a full refund.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to info@runnerparadise.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

What if I'm not home?
If you're not home, a new delivery will be made the next day, or the delivery partner will reach out to schedule a new delivery date depending on the location and delivery method you choose.