Refund policy
We really hope that everything you ordered from runnerparadise.com will be exactly what you were looking for. Within the first thirty days (30 days) after the tracking information indicates that an order has been delivered, you have the option to return or exchange any items that did not meet your expectations.
Note: Please contact our customer service staff at info@runnerparadise.com to have your return or exchange authorized before sending it back to us. We are unable to accept it otherwise. Items that were returned to us immediately without first telling us that they were going to be sent back will not be accepted. Send an email to info@runnerparadise.com stating the reason for the return or exchange, along with your order number, if you need to return or exchange something you purchased from us. You have the option of adding videos or photographs to further explain the cause for your exchange or return. Our customer care professionals will respond to your email requesting an exchange or return via email once they have received your email containing the request. In the email, they will include the instructions for the exchange or return. Please make sure you follow the instructions carefully so that the exchange or refund may be processed. You can return it to our warehouse at the following address: 4 badger road, altrincham 4 badger road west timperley, Altrincham WA14 5UZ, United Kingdom, or you can mail it to us.
Regarding any and all exchanges or returns:
Items may not be cleaned, worn, or otherwise altered in any way.
It is required that all of the original tags be attached.
You must produce a valid receipt.
Items that are on sale, given away free, or discounted cannot be returned or exchanged for a different size or color.
You have up to three hours following the time you receive your order confirmation to amend or cancel your order before it is considered finalized. Please call us at this number +44 3333 394295 to get in contact with us directly so that we can make these adjustments as soon as possible. In the event that your order is shipped before the modifications have been performed, you are welcome to send back any unused items in exchange for a complete refund.
All of the orders that we fulfill come with up-to-the-minute tracking information. Wait forty-eight hours before calling us at +44 3333 394295 or sending us an email at info@runnerparadise.com if your order does not arrive by the date that was originally projected for its arrival. We will make every effort to track down the package and will provide you with additional time to request a refund or exchange. In the event that your shipment arrives damaged, we ask that you kindly take photographs and email them to info@runnerparadise.com We will provide you with a label to use when sending the items back to us, and at the same time, we will promptly provide you with a fresh order including brand new products.
The customer (the buyer) is responsible for all costs associated with the return shipment, regardless of the circumstances.
Products that are sent back for a refund are not subject to a restocking fee.
Should the shipping company determine that your order is missing, you will be notified. We apologize for the inconvenience and will replace your order with a new one and provide you with a gift card to use on any future purchases.
Want even more assistance? It is imperative that you get in touch with us.
Email: info@runnerparadise.com
Phone: +44 3333 394295
Address: 4 badger road, altrincham 4 badger road west timperley, Altrincham WA14 5UZ, United Kingdom
Note: Please contact our customer service staff at info@runnerparadise.com to have your return or exchange authorized before sending it back to us. We are unable to accept it otherwise. Items that were returned to us immediately without first telling us that they were going to be sent back will not be accepted. Send an email to info@runnerparadise.com stating the reason for the return or exchange, along with your order number, if you need to return or exchange something you purchased from us. You have the option of adding videos or photographs to further explain the cause for your exchange or return. Our customer care professionals will respond to your email requesting an exchange or return via email once they have received your email containing the request. In the email, they will include the instructions for the exchange or return. Please make sure you follow the instructions carefully so that the exchange or refund may be processed. You can return it to our warehouse at the following address: 4 badger road, altrincham 4 badger road west timperley, Altrincham WA14 5UZ, United Kingdom, or you can mail it to us.
Returns, exchanges, cancellations:
Within the first thirty days after the tracking information indicates that an order has been delivered, customers can return or exchange regularly priced items for a full refund or store credit. Your refund will be credited back to the same mode of payment that you used to make the initial transaction. In most cases, the time it takes to process and issue a refund is between 5 and 15 business days. If after 30 days you have not received your refund, please get in touch with us by sending an email to info@runnerparadise.comRegarding any and all exchanges or returns:
Items may not be cleaned, worn, or otherwise altered in any way.
It is required that all of the original tags be attached.
You must produce a valid receipt.
Items that are on sale, given away free, or discounted cannot be returned or exchanged for a different size or color.
You have up to three hours following the time you receive your order confirmation to amend or cancel your order before it is considered finalized. Please call us at this number +44 3333 394295 to get in contact with us directly so that we can make these adjustments as soon as possible. In the event that your order is shipped before the modifications have been performed, you are welcome to send back any unused items in exchange for a complete refund.
All of the orders that we fulfill come with up-to-the-minute tracking information. Wait forty-eight hours before calling us at +44 3333 394295 or sending us an email at info@runnerparadise.com if your order does not arrive by the date that was originally projected for its arrival. We will make every effort to track down the package and will provide you with additional time to request a refund or exchange. In the event that your shipment arrives damaged, we ask that you kindly take photographs and email them to info@runnerparadise.com We will provide you with a label to use when sending the items back to us, and at the same time, we will promptly provide you with a fresh order including brand new products.
The customer (the buyer) is responsible for all costs associated with the return shipment, regardless of the circumstances.
Products that are sent back for a refund are not subject to a restocking fee.
Should the shipping company determine that your order is missing, you will be notified. We apologize for the inconvenience and will replace your order with a new one and provide you with a gift card to use on any future purchases.
Want even more assistance? It is imperative that you get in touch with us.
Email: info@runnerparadise.com
Phone: +44 3333 394295
Address: 4 badger road, altrincham 4 badger road west timperley, Altrincham WA14 5UZ, United Kingdom